The Access Services Director is responsible for overall management of the Access Services Department (patient registration) within the BSW McKinney hospital. This includes the coordination of all functions related to patient access in the Hospital and Ancillary facilities. These functions include Scheduling, Insurance Verification and Pre-certification, Patient Financial Management, Admitting, Discharge, Customer Service and Cashiering.
Key Job Duties Responsible for the planning and implementation of functional area-based system applications, developing work teams, delegating tasks, coordinating unit or departmental projects, workflow, training, development of staff, and managing the department budget. Responsible for interviewing, selecting, and ongoing development and evaluation of individuals within scope of responsibility. Utilize Core Values as the basis for management, making them a part of recruitment, orientation, and training for employees. This includes but is not limited to fostering individual motivation, teamwork and high levels of performance. In addition, is responsible for coaching and counseling of employees. Serves as a change agent, coach, mentor, team builder, and facilitator. Leads by example. Oversees the major functions of the Admitting, Financial Services, and Cashiering and Scheduling areas to include: Assessment and mitigation of financial risk associated with each patient, determination and documentation of BSWH charity eligibility, collection and distribution of demographic and financial patient data, point of service collections, scheduling, customer service, cashiering and other activities as determined by leadership.
Where applicable maintains and monitors web based or portal registration systems and ensures all transactions are processed timely and accurately.
Serves as a subject matter expert in the requirements, rules and regulations of third party payers, Medicare, Medicaid, and governmental programs. Demonstrated understanding of Utilization Management as it relates to continuum of care for inpatients. Ability to communicate and work with physicians, physician office personnel, associates, case managers, third party payer review personnel, and others in order to expedite the utilization review process to avoid negative financial impact on the facility.
Responsible for meaningful reporting on progress towards the achievement of goals and/or the resolution of department issues that may surface from time to time. Meets on a regular basis with leadership team to develop and implement standardization of processes, the attainment of performance targets, appropriate staffing levels and financial performance including but not limited to up-front collections, denial management, and bad debt reduction initiatives.
Participates in activities outside the department such as committee assignments. Where applicable the Access Services Director serves as the liaison between the Central Access Services Department and the site. Serves as a key promoter of the Central Access Services department which strives to meet and exceed the needs of its customers. Also manages cashiering and financial counseling functions. Desired Key Experiences and Attributes
Will have strong demonstrated analysis skills within patient access and related areas within scope.
Possess a strong proficiency in managing department productivity and budget to target.
Be able to speak to metrics of related performance.
Have the ability to develop strong relationship skills within hospital leadership; effective in educating and influencing within scope of responsibility. Will have the ability to flourish in a team based leadership and accountability environment.
Bachelor's degree required
Master's degree preferred
3 plus year's related experience required
Internal Number: 18009156
About Baylor Scott & White
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!