Associate Director, MBA Student and Academic Services
Harvard Business School
October 9, 2018
Full Time - Experienced
Mental Health/Social Services
Harvard Business School, with a mission of educating leaders who make a difference in the world, seeks a new member of their student support team who will focus on providing services to HBS MBA and Doctoral students. Support Services focuses on providing both academic and non-academic support for all students with a goal of ensuring a successful HBS experience. Each team member is responsible for providing academic support, student assessment for well-being, and developing and implementing programming to support the student experience.
In addition to the general duties, each team member has an area of focus. This position’s focus is on academic support programming. This includes management and implementation of tutoring and writing coaching programs, workshop development on topics such as case analysis, class participation, and writing for case-based essays. Additionally, the Associate Director will have/obtain certification as a rape crisis counselor and will participate in a 24/ 7 sexual assault response and survivor support rotation.
Oversee planning, coordination, implementation, and evaluation of a variety of academic support services for students throughout the academic year to facilitate their adjustment to and success within the MBA program, case method pedagogy, and class participation strategies
Management of the tutor program, including faculty nominations of tutors, maintaining tutor database, orientation of tutors, paperwork, payment and program evaluation. Responsibilities also include managing online content, changes, and ongoing development and improvements to tutoring website
Management of the writing coach program, where coaches are assigned to students throughout the term to assist them in writing for case based exams. Includes relationship management, training, and payment of a team of coaches
Implementation of Wall St. Prep Excel and Financial Modelling programming
Review and development of new programs as needed which could include class participation, trainings, targeted skills-based programming that meet academic needs of the student body. Approach each academic year with innovative thinking of ways to improve current approaches to academic support programming
Oversight of QuickBase records management platform used for tracking student interactions for academic and non-academic support
Provide one-on-one coaching and advising to MBA students on a full range of academic and quality of life issues
Participate in a 24/7 on call rotation for sexual assault survivor response. Duties will include but are not limited to responding to telephone calls from reporting individual(s) and providing a supportive presence throughout the reporting and recovery process as needed
Partner with student groups and section leadership to develop a deep understanding of the student experience and issues
Develop mutually respectful and open working relationships with students and student groups to establish and maintain open lines of communication
Basic Qualifications :
Masters level degree in psychology, social work, or related field with 7+ years' of overall experience including 5 years of applicable experience required in working with graduate students/ adult learners in a higher education setting.
Additional Qualifications :
Massachusetts Mental Health licensure (LMHC, MSW, LICSW, PH.D.) strongly preferred.
Will obtain certification as a rape crisis counselor.
Must have excellent oral and written communication skills, as well as the ability to present in large and small group settings; strong interpersonal skills with demonstrated ability to collaborate with students as well as other members of the professional community. A successful candidate must be collaborative, have an open-minded approach to challenges and be flexible to changes. Has experience with handling private information with the utmost discretion. Must demonstrate a deep interest and ability, both in terms of concept design and implementation, of developing educational programming.
Internal Number: 1
About Harvard Business School
The HBS community is truly unique: the campus is a workplace that is both beautiful and varied. The faculty and staff are from all over the world and the School is consistently on the cutting edge of business evolution. To work here is an opportunity to be a part of a community that is passionate about what we do. Most employers will say that they are different but at Harvard Business School, we really are. We are fortunate to straddle the worlds of academia and business, so we tend to operate with a more corporate mentality than you might expect in other academic settings. As one of the middle-sized professional Schools within Harvard, HBS is small enough for people to know each other, yet large enough to provide opportunities.