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Wayne State University College of Education

Detroit, Michigan

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Scheduler - Medical Group Call Center
Penn State Health Milton S. Hershey Medical CenterLocation: US:PA:HersheyWork Type: Full TimeFTE: 1.0Shift: DayHours: 8:00a - 4:30pSUMMARY OF POSITION: Provides high quality scheduling experience for the patients of Penn State Health. Perform all elements of scheduling accurately and politely at point of patient contact. Answers inbound calls from patients and internal stakeholders, places outbound calls to patients, and redirects patients as needed. Demonstrates ability to resolve clinical concern when presented by a patient and uses sound knowledge and judgement in involving appropriate clinician. Deploys excellent customer service engagement skills by phone. Schedules accurately for all spec


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