Required:

• Ability to develop and maintain strong professional relationships with patients, patient families and various stakeholders (e.g. physicians, referral sources, staff, foundations, POSI clients)
• Demonstrated empathy, inclusiveness and willingness to embrace all backgrounds, actively understand various cultural norms and adapt approaches
• Ability to prioritize and manage time effectively
• Ability to adapt to changing circumstances and work effectively in unexpected situations
• Ability to absorb and understand important verbal and nonverbal information and to ask further questions when necessary
• Ability to respond and articulate different services for all patient inquiries
• Ability to identify needs, determine alternative solutions and efficiently drive execution
• Strong understanding and ability to articulate service offerings
• Ability to process and record detailed information effectively and consistently
• Excellent written and verbal communication skills
• Ability to work independently and effectively collaborate with others
• Ability to maintain sensitive information in compliance with HIPAA and company policies
• Knowledge of multiple electronic medical software
• Ability to coordinate accommodations for language interpretation as needed
• Ability to offer innovative solutions improve processes