PRIMARY FUNCTION:

Serves as the clinical operational representative and advocate in the design, development, implementation, support and adoption of the electronic medical record and other patient care systems. Works closely with facility and corporate leaders, multi-disciplinary teams, Information Technology, and Clinical Informatics to drive clinical optimization in the transformation of patient care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Participates in the implementation of approved processes, recognizes 'work arounds' and other non-approved practices, and acts as a change agent in the development and promotion of process revision/redesign to maximize system functionality and efficiency, optimize use of systems, and improve outcomes and patient and clinician satisfaction.

• Assists in analysis, problem solving and process re-engineering activities related to issues surrounding electronic information systems.

• Identifies, collects and reports baseline and post implementation metrics and data through observations and audits for assigned projects

• Conducts rounds and communicates regularly with and provides assistance to end-users. Builds relationships by demonstrating a clear and predictable service.

• Acts as a change agent and reinforces adoption strategies.

• Educates units on existing functionality, new enhancements and upgrades.

• Applies clinical knowledge, systems and analysis skills, knowledge of current and future computer applications, and project planning and implementation skills to achieve defined objectives of sustained technology solutions and processes.

• Identifies barriers to project success and communicates effectively to application and project leaders to overcome barriers

• Responds to requests with high level analysis.

• Evaluate global need, value, and impact.

• Route project-specific requests to appropriate individual or team..

• Develop and provide optimal roll out and evaluation strategies in support of new projects/solutions (engage in projects at implementation planning, execution, and evaluation phases)

• Maintain alignment of organizational focus, understand and contribute to solutions (technology or process) for emerging issues; identify integration points across efforts

• Performs assigned work safely adhering to established departmental safety rules and practices.

• Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards or safety violations that may cause injury to oneself, other employees, patients and visitors

• Performs other related duties as required

EDUCATION AND EXPERIENCE REQUIREMENTS:

• BS in clinical discipline such as nursing; Master's degree in clinical discipline or information technology preferred

• Five (5) years of experience in health care information systems with emphasis on business and clinical analysis and process improvement.

• Cerner application experience preferred.

• RN License

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EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.