JOB SUMMARY:
The home care scheduler provides patient and provider access to services by scheduling appointments centrally for home care patients. Requires excellence in customer service, telephone etiquette, scheduling appointments, assuring accurate demographic, messaging and optimizes access to clinical services, and strong organizational skills.

You Role:

The home care scheduler works closely with the intake department to process and schedule referrals. Collaborates with field staff and clinical staff leaders to determine staffing concerns/availability. Communicates with patients/families to coordinate visit times/schedules.

Position Shift:

• Full time
• 40 hour week
• Orientation/Training will take 4-6 weeks
• Remote position after Orientation/Training

Department/Unit Summary

Vanderbilt Home Care is part of one of the country's most respected medical centers. We provide in-home care for patients with chronic conditions.

Click the following link to learn more about the benefits of a career with Vanderbilt Home Care.

https://careers.vumc.org/vanderbilt-home-health

Bringing Vanderbilt Care into Your Home Since 1985

Vanderbilt Home Care provides caregivers in the patient's own environment under the direction of the patient's physician. When you or your loved one receives care from Vanderbilt Home Care, you are in the hands of highly skilled, compassionate individuals. We take pride in our work and feel privileged to be part of one of the country's most respected medical centers.

Our Mission and Values:

Our mission is to provide excellence in home care with the high standards that we would expect for our own family and loved ones. Our values include:

• Support for community based home services through excellence in clinical practice and education
• Patient safety and quality
• Strong interdisciplinary collaboration, communication and partnership
• Evidenced based practice and clinical expertise
• Technology enhanced innovation

The Home Health Quality team is a small task oriented team which consists of a quality educator, a quality data analyst, and quality reviewer. They work closely together with clinical managers to provide meaningful data on home health patient population and clinician best practices.

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
• Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
• Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
• The Leapfrog Group: grade "A" in Hospital Safety Score
• National Institutes of Health: among the top 10 grant awardees for medical research in the US
• Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
• Nashville Business Journal: Middle Tennessee's healthiest employer
• American Hospital Association: among the 100 "Most Wired" medical systems in the US

KEY RESPONSIBILITIES:

• Planning and Managing Work
• Optimizes scheduling access to clinical services
• Schedules visits for clinician and patients in collaboration with supervisor
• Assesses and reports problems with availability, barriers to access
• Works to assure optimum use of resources, providers.
• Schedules patients into the correct visit type for the correct orders
• Utilizes scheduling criteria as appropriate, and exhibits initiative to problem-solve if no specific criteria exist or if caller requires an exception to the standard.
• Performs clerical duties to support scheduling function
• Provides support and necessary information to clinicians and patients regarding scheduling
• Contacts appropriate sources for emergencies in a timely and efficient manner
• Performs designated office duties
• Maintains a thorough knowledge of policies and procedures
• Recommends/defines & documents office processes (filing systems, office procedures, and workflow)
• Runs database queries and reports and updates database as necessary
• Maintains smooth workflow, manages multiple projects, sets priorities and meets critical deadlines by utilizing excellent organizational skills
• Answer questions and effectively communicates reasoning behind them
• Demonstrates phone service etiquette
• PROBLEM SOLVING
• Receives ands screen calls relating to problems that may arise due to scheduling changes i.e. date changes, canceling due to Physician appointment
• Addresses emergent and urgent calls in collaboration with supervisor
• Assures patient, caregivers and providers get the information related to visits
• Shares gained knowledge with co-workers and supervisor
• Understands medical terminology well enough to discern needs of caller
• In collaboration with supervisor responds to more complex inquiries requiring considerable judgment and tact
• Communication and Collaboration
• Identifies and communicates pertinent information with the healthcare team, patients, and caregivers
• Acts as a liaison among team members
• CONTINUOUS LEARNING
• Participates in continuing education activities and obtains a minimum of 4 hours per year
• Participates in CQI process
• Identifies learning needs and seeks development opportunities
• Sets annual goals and strives to achieve them
• Team/Organization
• Functions as an integral member of team
• Participates in staff orientation
• Adheres to and promotes VHCS Mission and Vision
• Attends/participates in team, agency and committee meetings, including agency and discipline-specific Unit Boards utilizing the Shared Governance Model
• Strives to meet organizational service, satisfaction and financial goals
• Represents VHCS on committees, etc. outside the agency, as applicable

TECHNICAL CAPABILITIES:

CORE ACCOUNTABILITIES:

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S2):

• - Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• - Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.
• - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S2):

• - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns tosupervisors in a timely manner.
• - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S2):

• - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• - Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
• - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S2):

• - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S2):

• - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• - Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.