Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Optum Health Care Decision Support is 24/7 inbound call center. We have full-time positions, all schedules include a minimum of 1 weekend day per week. Holidays are required on a rotating basis. 
Training is mandatory and regardless of assigned schedule, will be 40 hours per week for 6 weeks, at regular daytime business hours, Monday - Friday. 

If you are located in Dadeland, FL, you will have the flexibility to telecommute* as you take on some tough challenges.

Schedules:

Eight hour shifts, 5 days per week:

Schedule 1:

10:00am-6:30pm EST M, Tu, Th, and 12:30pm-9pm EST F and Sat

Schedule 2:

12:30pm - 9pm EST M, W, TH, F, Sat

Schedule 3:

3:30pm - 12am EST M, W, TH, F, Sa 

     Four Day/Ten Hour Shift

Schedule:

9:30am - 8pm EST M, TH, F, Sa 

Primary Responsibilities:

• We are an inbound call center open 24/7 including holidays
• Assesses and triages immediate health concerns
• Identifies problems or gaps in care offering opportunity for intervention
• Coordinates services and referrals to health programs
• Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
• Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
• Prepares individuals for physician visits
• Manages utilization through education
• Special projects, initiatives, and other job duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active, unrestricted RN license in the state of Florida
• Ability to obtain compact license and/or additional state licensure as needed
• 3+ years of experience as a Registered Nurse (any clinical setting)
• Proficient level of experience with Microsoft Office applications, and strong technical aptitude
• Bilingual English/Spanish (testing required) 
• Ability to work rotating holidays as needed and a minimum of 1 weekend day per week
• Ability to work Monday-Friday during daytime hours for the first 6 weeks for training
• Live within commutable distance to Dadeland, Florida office  
• Designated work space and access to install secure high speed internet via cable/DSL in home 

Preferred Qualifications:

• Experience working with the geriatric population
• Triage experience 
• Case management experience 
• Customer service experience 
• Experience in a telephonic role
• Highly organized, self-directed worker with an ability to function in high volume environment
• Solid verbal and written communication skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment