Position Summary:
The Business Operations Analyst is responsible for supporting the patient registration and admission functions system-wide by serving as an internal liaison systems coordinator in Access Services, working directly with IS-Application Analysts, and the PTAC Billing System Analysts in troubleshooting, problem resolution and report design/updates for systems such as IDX-LW, HDX and the Automated Error-tracking System. The duties include assisting with identifying, reviewing, researching, analyzing and resolving registration problems for the system applications. Work situations require system identification and problem solving techniques, interpretation of information from a variety of sources, researching problems, data analyses, and the use of discretion and good judgment in decision making. External contacts include third party, private insurance payers and application vendors. Internal contacts are primarily with the work group and Information Services, but also may include Patient Care Teams, Clinical Directors, Medical Records Staff and partner with ILD to provide users with targeted and general training classes.

Minimum Requirements:
Three (3) years relevant healthcare systems and analytical experience including work in research and analysis of registration problems
One (1) year experience developing, implementing, operating, maintaining or using EPIC information systems in hospital and/or clinic settings

Education/Licenses/Certifications:
High School diploma or GED equivalent required
CHAM certification preferred

Position Type: Full-Time Regular
Full Time Employee: Yes
Primary Shift: Day
Work Schedule: Day

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About MultiCare Health System

MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

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