Incumbent will work closely with various programs on improvement in care transitions, discharge planning, and case management. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: Have a master's degree in social work (MSW) from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to the CSWE website (www.cswe.org) to verify if that social work degree meets the accreditation standards for a master of social work. Licensure: Persons hired or reassigned to social worker positions in the GS-185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree levels. English Language Proficiency: Social workers must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred Experience: Demonstrates an ability to effectively works with various disciplines and treatment teams. Certified Lean Six Sigma and demonstrates an ability to conduct performance improvement efforts based on systems engineering principles. Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates. Social Worker (Program Coordinator), GS-12 Experience/Education. One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, candidates must demonstrate all of the following KSAs: (a) Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring. (b) Knowledge and ability to write policies, procedures, and/or practice guidelines for the program. (c) Ability to supervise multidisciplinary staff assigned to the program. (d) Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). (e) Ability to provide training, orientation, and guidance within clinical practice. References: VA Handbook 5005, Part II Appendix G39 http://vaww.va.gov/ohrm/Directives-Handbooks/Documents/5005.pdf Physical Requirements: Extended periods of standing, bending and carrying light items such as books, medical records and paper is required. Walking long distance throughout the medical center, on units and between divisions is required. Conducting patient encounters in a community setting or in the patient's home environment may be required. Position often places the incumbent in a position of stress. Due to the nature of the work, the incumbent may come in contact with Veteran patients who are confused, intoxicated or have a contagious condition. Ability to drive a car and have a valid state license is required. Exposure to dangerous situations in the community from traffic accidents to crime is also possible. ["Major duties include, but are not limited to the following: The Complex Care Coordinator will serve as the direct supervisor for social workers in the Patient Aligned Care Team (PACT) clinics. Duties will include conducting chart audits, completing Performance Appraisals, and assisting with staffing complex cases. The Complex Care Coordinator will develop, implement, and edit Action Plans to assist in the coordination of services for Veterans with complex needs. The Complex Care Coordinator will work closely with Specialty Care and Hospice to ensure Veterans' needs are met. The Complex Care Coordinator will engage in Process Improvement Initiatives to ensure services rendered are best serving the Veterans' needs. The Complex Care Coordinator will participate in case management, discharge planning, and care coordination. Work Schedule: Monday - Friday; 7:30am - 4:00pm Telework: Not Eligible Virtual: This is not a virtual position. Functional Statement #: Social Worker/FS00417 Financial Disclosure Report: Not Required"]

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