This is an OPEN CONTINUOUS ANNOUNCEMENT & will remain open until June 30, 2023. Applications will be accepted on an ongoing basis & qualified candidates will be considered as vacancies become available. Applicant Expiration: Applicants will remain active for 3 months after their initial application is received and/or updated. After that time, you must update your application through your USAJobs account if you would like to be made active again for possible consideration during the open period. To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-03 grade level: General Experience: Six (6) months of general experience; experience that equipped the applicant with the particular knowledge, skills and abilities and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. General experience includes but is not limited to: Operating and maintaining equipment used for patient care; Ability to communicate both orally and in writing; Knowledge of computer programs; Ability to follow verbal and written instructions; Customer service in a setting the required active listening, conflict resolution; empathy, nonverbal communication, negotiation skills, organization, and professionalism; Assisting or providing support duties to medical personnel or patients in a clinical setting; Ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Education: Successfully completed one year of study that included study in medical, health, or related fields is qualifying for grade GS-3 . This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business or technical school. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR Combination: Equivalent combinations of successfully completed post-high school education and experience are also qualifying. For GS-3 level positions, determine the applicant's total qualifying experience as a percentage of the 6 months' experience required for GS-3; then determine the applicant's education as a percentage of the one (1) year of education that meets the requirements for GS-3. Add the two percentages. The total percentage must equal at least 100 percent to qualify an applicant for GS-3. You will be rated on the following Competencies for this position: Interpersonal Skills Oral Communication Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. ["Primary Purpose: The primary purpose of position is to provides clinical, clerical/assistance, and technical support. In this capacity, the applicant must be skillful and flexible in establishing goals and setting priorities due to the fluctuating needs of the clinical staff and will function in a varied range of supportive duties within the inpatient and outpatient section. The incumbent accurately and efficiently screens visitors, patients, and staff according to current guidelines. This may involve taking temperatures or monitoring temperature scanners, asking screening questions, taking other vital signs and following protocols. Greets patients and visitors in a pleasant and courteous manner. Provides information and directions to patients and visitors including assisting with physical transportation of Veterans within the clinics. Provides transportation of Veterans to clinic appointments including general wayfinding. Maintains and monitors all waiting areas to ensure physical distancing and safety of all staff and Veterans served, responds to all questions and concerns. Serves as a friendly, yet firm \"way finder' for wandering Veterans who have completed their scheduled appointments, directing them to call and schedule unscheduled needs and directs Veterans towards exits when appointments are completed. Ensures Veterans spend minimal required time in clinic to avoid unnecessary exposure to airborne illnesses and diseases. Answering calls politely and courteously, providing what is being requested in a timely manner. The incumbent takes messages that are accurate and detailed. Attempts to clarify needs, provides direct answers and/or ensures that responses to callers are expedited. Assists other staff in answering telephone calls as to reduce wait times. Answer phone calls from staff to staff when the Nurses are busy and unable to do so, taking calls from clinicians or other related medical personnel. Incumbent may be assigned to any areas of the medical center to assist with telephonic and reception duties. Incumbent will assist patient with miscellaneous needs such as directions for service needs, waiting room, etc., provide basic customer service assistance and information to patients such as directions to the clinics check in desk, other clinics such as Specialty Care clinics, Compensation & Pension, Primary Care Modules, nearby food services, other areas of the campus. If a doctor or clinician is performing a procedure or exam and needs a specific supply, the employee would be asked to retrieve the item and bring it to the clinician. Incumbent ensures that there is a wheelchair available at all times for unexpected patient use/need. The incumbent may serve as escort for Veterans to their medically approved appointments within V APIHCS and or community hospitals and agencies. When appropriate, maintains visual contact with escorted Veteran and accompanies them to areas required during the appointment. May provide companionship to Veterans in need of supervision as a substitute for restraints and other measures to provide a safe environment. The incumbent will be performing removal of Reusable Medical Equipment (RME) from patient areas post use and following correct procedures for cleaning and removal. In room cleaning of non-removable RME per policy. The employee will wipe down exam tables, counters and equipment that remains in the room to ensure the room is clean and prepared for the next exam/patient. In addition, provides basic wiping down of all high touch surfaces in clinic. Room set up and supply stocking daily to ensure the exam rooms are stocked with supplies needed for exams such as dressings, ointments, bandages, etc. Room set up also can include making copies of the patient education stocked materials in exam rooms and restocking each room as needed to ensure they are available when the provider or nurse needs to provide the education material to the patient. Room cleaning post visit, this would also include, checking garbage's, floors for items and contacting Housekeeping for additional cleaning if needed. Returning Nursing items (router sleeves) to the nurse's station. Contacts Housekeeping if there are empty soap dispensers, hand sanitizers, paper towels, etc. Interactions with care providers, LPNs, and other staff. As part of the care team, may be called upon to assist with obtaining items needed, such as dressings, linens, etc. Work Schedule: TBD- Normally a four-day, ten-hour shift Position Description Title/PD#: Health Aid/ Physical Requirements: The work requires long periods of standing, with minor bending, lifting and pushing. The work may include carrying different sizes and weights of items. The work also requires agility and dexterity to handle papers, books, charts, boxes of copier paper and medical supplies. Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required"]

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