As a critical part of the organ donation for transplant process, the Family Support Specialist (FSS) is LifeCenter Northwest’s expert on assessment, intervention, and communication with families experiencing crisis and loss. The FSS works with LifeCenter teammates and hospital care teams to determine an appropriate time to introduce organ donation to a patient’s legal next of kin. The FSS leads the donation conversation, focused on providing a supportive experience while advocating for the gift of organ donation. The FSS may continue to provide support to a donor family throughout the donation process, including completing authorization paperwork, health questionnaire, memory making, and being present during end-of-life.