Primary Functions:

This position is responsible for:

Facilitates, coordinates and directs patient care services and provides leadership for designated area(s) of responsibility. Responsible for planning, development and utilization of human and material resources to meet departmental needs. Mentors and develops staff. Manages the environment of practice. Demonstrates a commitment to leading in adherence with the principles of the American Nurses Credentialing Center's Magnet model, exemplifying the transformational nursing leadership component of this model.

Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation. Leadership includes strategic planning, ensuring evidence based care delivery, benchmarked quality patient service and outcomes, experience with LEAN methodology (or similar) for continuous improvement, well developed change management skills, collaboration with physician leaders, and fiscal stewardship.

The ambulatory nurse manager will lead the RNs, LPNs, and MAs in the Wayne location, partnering with the clinical operations directors and nurse managers of the satellite locations for staffing strategy. The nurse manager will be expected to maintain a percentage of time in the clinic to assist with operations and clinical care of our patients.

Essential Functions:

1. Participates in nursing and organizational policy formulation and decision-making.
   1. Advocates on behalf of patients/families and personnel, promoting adherence to the ANA Code of Ethics for Nurses.
   2. Fosters a non-discriminatory climate, recognizing, supporting and including cultural diversity in organizational & nursing policy development.
   3. Integrates policy and procedure development, evaluation and revisions with regulations, standards and clinical guidelines.

1. Facilitates participation of staff in nursing and organizational policy formation & decision-making.
   1. Assists and supports staff in developing and maintaining competency in the planning and change process.
   2. Facilitates staff participation in decision-making in the development, implementation, and evaluation of organizational systems, policies and procedures.
   3. Facilitates staff participation in formal and informal organizational committees, teams and task forces.
   4. Facilitates staff participation in the systematic, interdisciplinary, and on-going evaluation of policies, processes and & desired patient/family outcomes.
   5. Assists and supports staff in research utilization techniques.
   6. Advocates for staff participation in educational opportunities to enhance the delivery of quality health care outcomes

1. Accepts organizational accountability for services provided to patients and families within defined areas of accountability.
   1. Initiates, amends, and maintains established staffing patterns to meet patient care needs.
   2. Identifies and advocates for adequate resources for the delivery of patient care.
   3. Supports commitment to customer service in meeting the needs of patients, families and colleagues.
   4. Analyzes workflow to ascertain the effectiveness and efficiency of the delivery of patient care.

• Directs, supervises and evaluates the delivery of patient care for assigned area(s) of responsibility.
• Plan, directs, coordinates and evaluates the systems of nursing for assigned area(s) of responsibility.
• Identifies short and long term goals for assigned area(s) of responsibility.
• Assumes 24-hour responsibility for assigned area(s) of responsibility.

1. Evaluates the quality and appropriateness of care.
   1. Identifies departmental and organizational quality indicators; monitors and evaluates performance in achievement of outcomes.
   2. Identifies departmental and organizational issues related to patient and clinician safety; takes action to rectify and improve areas of concern.
   3. Evaluates the quality and effectiveness of clinical practice utilizing internal & external data.
   4. Participates in interdisciplinary performance improvement teams.

1. Provides guidance for and supervision of personnel accountable to the nurse manager.
   1. Contributes to an environment of mutual respect, trust, and understanding.
   2. Maintains privacy, confidentiality, and security of patient, staff, and organizational data.
   3. Addresses ethical issues within nursing and the organization utilizing appropriate processes.
   4. Creates a climate of effective communication; provides the opportunity for ongoing communication between self & staff.

1. Coordinates nursing services with the services of other health care disciplines.
   1. Develops, supports and maintains an integrated, interdisciplinary patient care process.
   2. Collaborates with other health care providers to provide seamless delivery of patient care services.
   3. Collaborates in the design and improvement of systems and in the identification of resources required.
   4. Provide appropriate care