OverviewThe Desktop Support Associate will solve specific technical issues related to internal software programs. The position will support internal clients using branded software by answering questions, configuring the system, offering training solutions, reporting bugs, and escalating necessary issues. The Desktop Support Associate will assist with the onboarding of new clients, creating necessary educational material, register end users in the system and for training. This position will also perform basic UI/UX product and system evaluations, identify areas of improvement and assist with developing guidelines. This is a hybrid position that is a blend of working both remotely and in office. Must reside in the Northwest Service Region (Oregon or Wash